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Contact Us
We’d love to hear from you. We typically respond within 1–2 business days.
Response Time
1–2 Business Days
Mon – Fri, 9am – 6pm (GMT+8)
What Can We Help With?
- Order enquiries: tracking, delivery updates, order status
- Customization questions: photo upload, engraving details, materials
- Defective or damaged items: please include your order number and photos
- Custom orders & sets: multi-pet pendants, custom sets
- General feedback: we genuinely love hearing from pet owners
What to Expect After You Order
- Design proof: our designers send a digital proof within 2 business days.
- Production: after you approve the proof, production takes 1–2 business days.
- Delivery: typically 10–25 business days depending on your region. Shipping is free worldwide.
Custom Orders & Sets
Interested in a custom set for multiple pets or a special request? We work with pet owners to create unique memorials.
Email us at info@thepetkeepsake.com with your ideas and requirements. We’ll get back to you with a quote.
Before You Contact Us
You might find a quick answer here:
- Customization questions? Check our Customization Process on the product page
- Returns & refunds? Read our Refund & Return Policy
- Shipping info? Visit our Shipping Policy page
- Want to know who we are? Read Our Story
Send Us a Message
Prefer to email directly?
Drop us an email and we’ll get back to you as soon as possible.
Email Us Now