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Track Your Order
Track your The Pet Keepsake order and check the latest shipping and delivery updates. Enter your tracking number below to see the current status of your custom memorial.
Track Your Package
Enter the tracking number from your shipping confirmation email.
How to Track Your Order
Find Your Tracking Number
Your tracking number is included in the shipping confirmation email sent after your order has been crafted and shipped.
Enter Your Tracking Number
Enter your tracking number in the box above. The system will automatically identify the available carrier.
Check Your Delivery Status
View the latest available tracking information and delivery updates for your custom keepsake.
About Your Shipment
Once we receive your order and custom photo, we will send a design proof within 2 business days. After you approve the design, it takes 3-5 business days to meticulously craft your item.
Once your order has been shipped, you will receive an email with your tracking number. Tracking information may take 24-48 hours to appear after a package has been handed to the carrier. If your tracking number does not show an update immediately, please allow additional time for the carrier to process the shipment.
Track Your Order FAQ
Where can I find my tracking number?
Your tracking number is included in the shipping confirmation email sent after your order has been shipped. If you cannot find it, please check your spam or junk email folder. You can also contact us at info@thepetkeepsake.com.
Why is my tracking number not showing any updates?
If you just received your shipping confirmation, the carrier may need 24-48 hours to scan and process the shipment before tracking updates become available. Please check again later.
It's been over 7 days and I haven't received my tracking number. Why?
If it has been more than 7 days since your order and you haven't received a tracking number, please check your email (including spam folder) for a design proof request. If we haven't received your approval on the design proof, production may be paused. If no proof is needed, please contact us immediately so we can check on your order.
What should I do if my order appears to be delayed?
First, check the latest tracking information above. If the tracking information indicates an unusual delay or you need additional help, please contact us and provide your order number and tracking number.
What should I do if my package says delivered but I cannot find it?
Please check around your delivery location and with household members or neighbors first. If you still cannot locate the package, contact us with your order information so we can help you determine the next steps.
Need Help With Your Order?
If you have questions about your shipment, delivery status, or custom engraving, our customer support team is here to help.