Once we receive your order and custom photo, we will send a design proof within 2 business days. After you approve the design, it takes 1-2 business days to meticulously craft your item. Good things take time, and your companion deserves nothing less than perfect.

You can upload your pet's photo and enter the name/dates directly on the product page before checkout. We receive your order and all custom details instantly.

Due to the deeply personal and customized nature of our pet memorials (such as engraved names, photos, or ashes), we are unable to accept returns unless the item arrives damaged or defective. If there is an issue with your order, please contact us at info@thepetkeepsake.com within 7 days of delivery.

Each urn necklace and urn bracelet comes with a small funnel and a filling pin. You simply unscrew the top, use the funnel to add a small pinch of ashes, use the pin to help guide it in, and then tighten the screw securely. It is designed to be a simple, respectful, and peaceful process.

Yes! Our memorial jewelry is crafted from high-quality, hypoallergenic materials like 316 Titanium Steel. They are designed to be worn close to your heart every day. To keep it looking its best, we recommend avoiding harsh chemicals and perfumes.

Yes, we offer FREE worldwide shipping on all orders. Delivery times vary by region (US/Canada & Europe: 10-20 business days, Australia/NZ: 10-20 business days, Middle East: 10-18 business days, Other Regions: 15-25 business days).